FAQ’s

Popular Questions

Because our products are custom made, we do not support returns for products that are wrong sizes (Please check our measurements table carefully). You can return products that you received damaged or incorrect.

Since our products are custom made after order has been placed our arrival time can be from 8-21 business days, depending on where you live. It takes us 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 5 business days depending on the order’s destination.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners, Bitcoin and AliPay. We only charge you after your order ships (except Bitcoin)—please only click “Place Order” button one time to avoid multiple authorizations.

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. Please note: You can use multiple Gift Cards per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. 

Damaged items must be reported within 8 days of receipt. All damages should be reported to picassocanhide@gmail.com, be sure to include your order number. We will contact you with next steps.

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